The second-hand marketplace Users Voice Displeasure About Size Changes
Members of the platform have expressed outrage following a change that caused listings displaying inaccurate size information.
This online marketplace has revised its measurement guidelines for female and kids' apparel but did not contact every member regarding the update.
Digital Channels Reaction
Many shoppers and sellers have taken to social media stating that platform listings now display an altered size classification than originally posted because of the remapping.
The platform stated the revised method more closely matches similar services.
It has advised users to examine their items and update the measurements by hand where appropriate, causing user dissatisfaction.
Sizing System Updates
Previously, the sizes had both a single numeric size and a letter, such as S/8 or M/10.
The updated approach includes a letter and a range like S/UK 8-10.
In some cases, the measurements have been reclassified - such as a large size was formerly size 12 but currently displays as UK 16-18.
User Stories
One content creator, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".
"Not many brands say XL is a 20-22," the way the service now categorizes.
Another user, located in Scotland, explained products she uploaded featuring size 14 markings were displaying on the service as measurements 20-22.
"If anyone [who is] size 20-22 buys them they will likely be quite upset," she said.
Manual Updates
A different user, based in Derby, said she had been left angered by the change as she had to manually change the sizes on "every single listing".
"This situation is especially annoying, because of my ongoing medical condition and platform income has been essential following partial earnings loss," she explained.
Service Background
The service features exceeding 100 million shoppers, including 18 million in the UK.
It has proved a popular alternative to second-hand platforms like eBay and Depop.
This isn't the first time that an unexpected update within the service has received backlash: previously, the service retracted a modification regarding delivery choices due to shopper criticism.